As the saying goes, you'll find a bad apple in every case. Just a pity you had to strike it on your first border crossing. I have had the most wonderful discussions with border control staff... though I have had the occasional grumpy one. Easily forgotten!
This trip I find that I have spent more nights at Pilot/FJ than any other place, though not in Toledo. Been there in the past. I like all their facilities and consistency of services.... before eventually stopping for the night at another Pilot Travel Centre near Toledo.
Lifey