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Whether you driving across town or across the country, don't even think about leaving the driveway without a AAA membership card crammed into your wallet.
Your membership not only will get you towed, it'll get you out of jail! I'm traveling coast to coast this summer and I'd love suggestions or comments.
Hope to hear from you!
The American Automobile Association's Guaranteed Arrest Bond is a useful but limited service. It provides up to $1000 of a guarantee against bail for minor traffic violations. The $5,000 Bail Bond Certificate can be arranged if needed through the local office at the time of arrest. Neither is a "Get Out Of Jail Free" card and the following disclaimer is prominently displayed:
"Charges involving driving while under the influence of intoxicating beverages, drugs or narcotics, or driving on a suspended or revoked driver's permit will make members ineligible for Legal Service Reimbursement, Trip Continuance, Guaranteed Arrest Bond or Bail Bond."
AZBuck
Buck is right on with the AAA bond stipulation. Really what it is meant for is more or less getting stopped by a local cop for going 15 over the speed limit and getting thrown in the clink because the cop was having a bad day. There are a lot of other great services, and I'm sad to say that I'm no longer a member (simply can't afford it). Many now have auto-buying services that allow you to deal with a no-pressure AAA Agent instead of a "This deal lasts only until 10 seconds ago" car salesman.
-Brad
I just discovered this one recently, but the Bond card element of a AAA membership actually has a practical application in Illinois.
Police there routinely confiscate the drivers license as a form of bond. In most states, you'll just be let go with a signature promising to pay or appear, but in IL you either have to surrender your license or go back to the police station to pay the $75 bond, unless you have AAA, in which case you can surrender your AAA card which serves as a bond card.
I have no intention of going to jail, but your AAA card is good for discounts in loads of places: hotels, amusement parks, aqurariums. ASK -- quite often you'll get a couple dollars off.
Their towing service, sadly, is second-rate.
I have found their roadside service to be excellent -- sounds like you had some specific issues that you could share?Quote:
Originally Posted by MrsPete
Mark
Yep. Not long ago one of the teachers at my school pulled into the parking lot at 7 AM and realized that she had a flat tire. She called her husband, who told her just to call AAA -- they could take care of it anytime during the school day. She called them right away, and their interest in her car trouble was, um, lackluster at best. She left her keys with the school receptionist and figured all would be well.Quote:
Originally Posted by Editor
At lunchtime she discovered that they'd done nothing. She called them, and the answer was basically, "We'll get to it when we get to it, and you should thank us."
At 3:00 when school ended, they still had not managed to make it out to the school to fix her tire! A whole work day, and they couldn't spare a fellow to drive five minutes down the road and do a simple job! Fortunately for her, she was at school, where she was safe and comfortable . . . but she could just as easily have been stuck out by the interstate with a couple children. They didn't manage to get anyone out there until after 6:00, and they didn't do that until both my friend and her husband had made several angry phone calls.
AAA contracts with local garages to provide services. It's kind of like an HMO: the garages are paid a fee every month, whether they do anything or not; and if they actually do any work, they get paid a little more. Emphasis on a little more. When you, the customer, call AAA, they in turn call the closest garage and pass on your information. If that garage happens to be busy, you may wait quite some time.
Incidentally, my friend dropped AAA after this experience.
I have been a member of AAA for over 25 years, and I would bet I have had to call them for roadside assistance at least 2-3 times each year over the length of the membership in locations all over the USA. I can't remember a single time I waited more than 30 minutes for any call.Quote:
Originally Posted by MrsPete
The most recent time was a dead battery (it actually failed) and the truck was on scene with a replacement battery in the middle of a busy work day in Las Vegas in 20 minutes.
Another recent time, I managed to lock my keys to a rental car in the trunk in Carson City in November -- Temps ~ 20 degrees (F) and all of my coats were locked in the car. I was late for an interview and dispatch sent me two trucks because I was driving a brand-new car -- and the first driver didn't have the new presto-magic-opening tools yet for this new car. The second driver managed to build a new tool in the parking lot and opened a door and then crawled back behind the seat to open the trunk door (with the alarm blaring loud enough to wake the dead...). I made the interview. I bet I waited 10 minutes (7:00 am on a Friday) for the first truck.
Mark
I'm sure there are times AAA makes mistakes. I'm sorry it happened to Mrs. Pete's teacher friend. But I have always been amazed by the service. Most goes above-and-beyond.
For example, my son's car broke down about 100 miles away from home, and he had a couple friends with him. It was about midnight and he was still in high school so we were a bit concerned. We also figured we'd have to drive up there to bring them all home as we didn't imagine the tow-trucker would want to give them rides. When the tow-truck arrived, he told them that he could fit them all in another one of his tow-trucks that was bigger and wider. So he went back to his shop and got the other truck and gave them all rides back to our town. Not only did he deliver the car to the mechanic's shop we requested, but he drove each and every kid to their respective home. We were quite surprised and told my son to call when they got to the mechanic's shop and we'd come down to pick them all up and give them rides home. Didn't have to. I thought that was special service. Especially since the guy had to turn around and drive the other 100 miles back home at about 2am.
This level of service has been the norm for us and we have used it numerous times over the years. I love, love, love AAA.
Her Toyota Avalon has so much computer stuff on it that the AAA-dispatched guy couldn't get into the car the usual ways. It took him well over an hour to figure it out. Apparently he had to disengage the battery and a few other things that aren't typical to get in. Anyway, it was the first time my mom had ever actually used her AAA service (we just recently finally talked her into getting it) and she was very pleasantly surprised at how nice and patient he was. My mom has been deemed "The Pickiest Woman in the World" by most everybody who knows her. Believe me, if the service hadn't been both excellent and done with a smile, she would have found something to complain about.Quote:
Originally Posted by Editor
The number one thing that gets people when they call AAA is they have an idea that AAA is like the fire department. A towing operator waits around at an office, until they call, and the guy jumps in his rig and races to the scene. While they always strive for 30 minutes or less, it's not always possible... and really it's not something that you can get upset over. The trucks must operate within the speed limit, so there is no "racing to the scene".
Second, they must take priority highway calls first as a contractual requirement: so if someone is 45 miles outside of town on the main highway, they get helped before you do in your office or home.
Third, they get a lot of calls. When I worked for AAA in the Arizona Roadside Call Center, we answered in excess of 300 calls per day just in the Phoenix Metro Area alone. It was worse in the winter when our trucks were grounded in Flagstaff as it was too icy to drive on the roads.
So just remember when you call AAA that their drivers are not the fire department, they go from call to call with little or no down time (I actually had to order a driver to take a lunch once!). If you're comfortable in your home or office or in a parking lot, unfortunately it will be 'when they get to you', dangerous situations will always take precedent. Such as a baby locked in a car... we had 7 trucks dispatched at once to one call, and who ever got there first got the call. Luckily we had a AAA-Owned Fleet rig 4 blocks away who stopped changing a womans tire while it was still on the jack. She was ticked off even when she found out why he had to go, leaving the car still jacked up.
Most of the time though you'll wait no more than 20 min to an hour at the most in the Phoenix Area, just don't be upset if it takes a bit longer.
They might be great most of the time, but the one I saw personally sticks in my mind! They lost my trust that day.No, but I would expect them to respond within the school day!Quote:
Originally Posted by Arizona Brad
I don't know the particulars of the area, but like I mentioned, people sitting on the side of the road come before people sitting in an office.
AAA, like any other service, is not perfect and having been on the other side of the phone, I've had more than a few AAA contractors that I wanted to go personally kick in the rear for providing substandard service, and one or two just because they were rude to me and the rest of the staff. I had to tell more than one station operator that the next call they got would be from the Director, and if that were to happen they can consider their contract terminated. In winter, here in AZ, this means no jobs for a lot of their drivers. Most of AAA's services are contract based, except if you live in major metro areas that have AAA Fleet Services (the AAA Branded trucks that don't say "Big Bob's Auto Towing" or such other names). I can tell you there are in a lot of ways stark contrasts in service between the three zones: AAA Fleet, AAA Preferred Vendor, and AAA Vendor.
Fleet services do no other services (member only services) meaning the only way they service non-AAA members is at the express direction of Law Enforcement or in cases where safety is of a concern. Their response times are fast, the drivers are clean and the trucks immaculate.
AAA Preferred Vendors are very similar (they usually have trucks purchased through AAA at major discounts, so they are the classic Red/White/Blue), only they do commercial calls but because they are Preferred Vendors, they have to dedicate so many drivers to AAA.
AAA Vendors, well, those are just companies that decided they wanted to contract with AAA. They get some stickers, and a contract. A lot of them are great and are pushing hard to meet their expectations so they can become preferred vendors, but there are a few that do it just because it gets slow in the winter months and they need the income.
Just some more insight into AAA for those who wanted to know.